Carole Clarke, Marion Chapman
This is more than just a management book! Written by a range ofexperienced authors who have designed and built surgeries, managedveterinary staff, bought and used the equipment, and ‘cleanedthe floors’, this Manual brings ideas and guidelines thatwill be useful in improving and running a small animal veterinarybusiness, whether established or new.
Following a brief foray into the construction planning process,each area of the practice, both clinical and non-clinical, isconsidered in detail -- its design, equipment and maintenance, andthe organization and management of the clinical and support teams. The second part of the Manual deals with communication andpeople management issues, including leadership skills andself-management, together with the ethical and legal frameworkwithin which vets and vet nurses work. Thirdly, the businessaspects of veterinary practice are explored, including planning,finance, marketing, the client experience and clinicalgovernance.
As well as being a daily source of information for veterinarysurgeons and managers in companion animal practice, the Manual helpsupport studies for certificates in practice management. It willaid preparation for PSS and VMD inspections, and will be of benefitto all practitioners wanting to improve their quality of service,premises and facilities, and the management of their clinical andsupport teams. Examples of forms, protocols and SOPs are giventhroughout and the book has a wealth of images to complement andenhance the text .
The first BSAVA Manual of Practice Improvement waspublished in 1972; this completely new Manual will inspire andsupport a new generation of veterinary surgeons in their careers insmall animal practice.